Refund policy
Our return policy within 7 days provides that, after receiving an item, you have 7
Our 7-day return policy provides that, after receiving an item, you have 7 days to request a return.
To be eligible for return, the item must be in the same condition in which you received it, must not have been worn or used, must have all the tags and must be contained in the original packaging. In addition, you will need the receipt or proof of purchase.
To initiate a return, contact us at info@candelabroincantato.com. Returns must be sent to the following address: Via Cursaglie 20, 10061, Cavour (TO).
If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a previous return request will not be accepted.
For any questions about returns, contact us at any time at info@candelabroincantato.com.
Damage and problems
Inspect the order upon receipt and contact us immediately in case of defects or damage or if you have received the wrong item. In this way, we will be able to evaluate the problem and make sure to solve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). In addition, we do not accept the return of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, do not hesitate to contact us.
Unfortunately we cannot accept the return of promotional items or gift vouchers.
Substitutions
The fastest way to ensure that you receive what you want is to return the item received and, when the return has been accepted, purchase the new item separately.
14-day reflection period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been used, must have all the tags and must be contained in the original packaging. In addition, you will need the receipt or proof of purchase.
Refunds
As soon as we have received and inspected your return, we will notify you to let you know if the refund has been approved or not. In case of approval, within 10 working days you will receive the automatic refund through the original payment method. It may take some time for the bank or company that issued the credit card to process and make the refund visible.
Once more than 15 working days have passed since the approval of the return, contact us at info@candelabroincantato.com.
Days to request a return.
To be eligible for return, the item must be in the same condition in which you received it, must not have been worn or used, must have all the tags and must be contained in the original packaging. In addition, you will need the receipt or proof of purchase.
To initiate a return, contact us at info@candelabroincantato.com. Returns must be sent to the following address: Via Cursaglie 20, 10061, Cavour.
If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a previous return request will not be accepted.
For any questions about returns, contact us at any time at info@candelabroincantato.com.
Damage and problems
Inspect the order upon receipt and contact us immediately in case of defects or damage or if you have received the wrong item. In this way, we will be able to evaluate the problem and make sure to solve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). In addition, we do not accept the return of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, do not hesitate to contact us.
Unfortunately we cannot accept the return of promotional items or gift vouchers.
Substitutions
The fastest way to ensure that you receive what you want is to return the item received and, when the return has been accepted, purchase the new item separately.
14-day reflection period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all the tags and must be contained in the original packaging. In addition, you will need the receipt or proof of purchase.
Refunds
As soon as we have received and inspected your return, we will notify you to let you know if the refund has been approved or not. In case of approval, within 10 working days you will receive the automatic refund through the original payment method. It may take some time for the bank or company that issued the credit card to process and make the refund visible.
Once more than 15 working days have passed since the approval of the return, contact us at info@candelabroincantato.com.
Refund for damaged items
If an item arrives damaged due to the shipment, please contact us within 7 days of receiving the package.
It is necessary to send clear photos of the damage and packaging to allow us to assess the situation.
Once the refund is approved, the amount will be returned to the original payment method within 10 business days. Crediting times may vary depending on the bank or card issuing institution.
Note: reports received beyond 7 days will be evaluated only in exceptional cases and are not guaranteed.
Inrrones articles
If you receive an item other than the one ordered:
We will send you the correct item at no additional cost.
If the wrong item has a value equal to or greater than the one ordered, no additional refund will be required.
Check at the time of delivery
We invite you to always check the goods upon receipt:
Make sure the packaging is intact and free of damage.
Check that the product received corresponds to the order placed.
Any problems must be reported within 7 days of delivery, attaching clear photos of the goods and packaging.